Shipping policy

Shipping Policy

Terry and Company

At Terry and Company, each piece is carefully inspected, wrapped, and prepared with intention before it begins its journey to you. We believe the experience of receiving your order should feel just as considered as the piece itself.

Order Preparation

Orders are processed within 1-2 business days, excluding weekends and holidays.

Once your order ships, you will receive a confirmation email with tracking details so you may follow its arrival.

United States Shipping

At Terry and Co, we are pleased to offer complimentary standard shipping within the United States.

All U.S. orders are processed within 1–2 business days and shipped via reliable carriers selected for timely delivery.

Canadian orders are shipped at a flat rate of $29.95 USD. International delivery times may vary depending on customs processing and location.

Once your order has shipped, you will receive tracking information via email.

We take great care in packaging each item to ensure it arrives safely and beautifully presented.

Estimated delivery is 3–5 business days after processing. Transit times may vary slightly depending on destination.

Canada Shipping

We ship to Canada at a flat rate of:

International Shipping – $29.95

Estimated delivery is 7–14 business days after processing.

Please note that any customs duties, taxes, or import fees assessed by Canadian authorities are the responsibility of the customer.

Packaging & Protection

Each order is thoughtfully packaged to protect the integrity of your piece during transit. Carrier insurance may be included to ensure added peace of mind.

In the rare event your order arrives damaged, please contact us within 5 days of delivery confirmation so we may promptly assist you.

Address Accuracy

Kindly ensure your shipping information is entered correctly at checkout. Terry and Company cannot be responsible for delays or additional charges resulting from incorrect address details.